Getting Started

The OTNconnect app enables you to videoconference with other telemedicine providers and patients using your iPhone or iPad.

With your mobile device and OTNconnect, you can:

  • Access your OTNhub favourites list or search the OTN Directory for systems registered with the OTNhub eVisit (Videoconference) service, either room-based or personal systems.
  • Switch between the front and rear facing cameras or turn your camera off and mute/unmute your microphone.

This guide contains instructions for using the OTNconnect app. If you have a question about how to use the app or one of its features, check this guide for an answer.

If you can’t find the information you need here, for further assistance contact OTN’s Technical Support (1-855-654-0888 or techsupport@otn.ca)

  • Tell the service technician you are using the “OTNconnect iOS app”.
  • When you call for technical support, use a different device than the iPhone you use for the OTNconnect app.
  • OTNconnect is brought to you by OTN. Visit otn.ca.

Privacy and Security Recommendations

Below are some best practices regarding privacy and security when using your device with OTNconnect. Personal Health Information (PHI) is important and must be protected, both to comply with legislation and to ensure patient safety, trust, and a good clinical experience.

For a more comprehensive list, refer to OTNconnect: Privacy and Security Recommendations.

  • Report any privacy or information-security related incidents to your Privacy or Information Security officer. For example, the theft of a mobile device that has the OTNconnect app installed. Any breaches with the potential to affect other organizations should also be reported to OTN by calling 1-855-654-0888 or emailing (privacy@otn.ca).
  • Use your device in a secure location to minimize the risks of modification, loss, access, theft, view and disclosure by unauthorized individuals. Do not leave it unattended.
  • Ensure that records containing confidential information (e.g., PHI) are viewed in a private setting. Avoid performing sensitive tasks in public areas, such as airports, coffee shops, or business lounges, where there is an opportunity for unauthorized individuals to observe the confidential information.
  • Enable your device to auto-lock after an idle period (e.g., every 5 min.).
  • Keep your device up to date with the latest security updates.
  • Clear your user name and password when you sign out.
  • Change passwords with access to confidential information (e.g., PHI) regularly (e.g., every six months).
  • Do not share your credentials (i.e., User ID and password) with anyone, including trusted colleagues, family members, and support technicians.
  • Do not write down your password and then store it where it is easy to find.
  • Do not use the same password for all applications. Passwords used to access confidential information require stronger protection and hence should not be used on potentially insecure sites where it can be stolen.